At VIRSA, thoughtful service is part of the experience. Whether you would like help choosing a piece, understanding its handmade character or caring for it at home, we are here to help.
Product guidance
Every VIRSA piece is made or finished by hand. Small differences in colour, weave, pattern, glaze and surface are natural signs of the maker's process and make each item individual. If you would like more photographs, measurements or styling guidance before ordering, please contact us.
Order support
For help with an existing order, please include your order number and the email address used at checkout. We can assist with order updates, delivery questions and any concerns after your parcel arrives.
Care for handmade pieces
Handmade rugs, pottery and decorative objects deserve gentle care. Follow any care guidance shown on the product page, avoid harsh cleaning products and handle hand-painted or hand-finished surfaces with care. If you are unsure, contact us before cleaning or treating an item.
Delivery and returns
Delivery charges and available services are shown at checkout. For returns, damaged parcels or incorrect items, please read our Delivery, Returns & Privacy page and contact us as soon as possible.
Contact us
Visit our Contact page and send us your question. We will respond as soon as we can with clear, personal support.